Technical Support Specialist-7

Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on our industry. The company offers an inclusive and collaborative culture where your voice is valued.

Requirements

• 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues
• Bachelor’s degree in information systems or a related field
• ServiceNow ticket system experience
• Hardware/ Software troubleshooting and repair skills on various devices
• Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange
• Strong knowledge of systems and applications including SEE, SEP, Agresso, Bomgar
• Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo
• Strong understanding of Cisco telephony system, VOIP, BES and general networking practices
• Excellent interpersonal and customer service skills
• Self-motivated and the ability to function with minimal instruction
• Strong interpersonal skills required to have clear and precise communication with end users during the incident management process

Benefits

• Flexible benefits tailored to each country and start the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first