Technical Support Specialist (IT Support Specialist)

Our client is seeking a Tech Support Specialist to provide technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases. The specialist ensures customers feel supported and technical issues are resolved quickly, accurately, and professionally.

Requirements

• 1–2 years technical support, IT helpdesk, or customer-facing troubleshooting
• Experience with ticketing systems (Zendesk, Jira, ServiceNow)
• Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS, Linux)
• Strong written and verbal English skills
• Detail-oriented with strong documentation habits