Technology Demand Manager

TaskUs is seeking a Technology Demand Manager to coordinate with Engineering, PMO, and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects. The role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources and project management of client onboarding projects.

Requirements

• 3 years of experience in technical project management or service supervisory roles
• IT related certifications (e.g. ITIL, Scrum, PMI certifications) are not required but a plus
• Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel)
• Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance
• Familiarity on network technology: MPLS, TCP/IP, VLAN’s and other Data Network technologies
• Familiarity on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony
• Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks
• Excellent verbal, written, and interpersonal communication skills (Fluency in English is a MUST)
• Experience using knowledge base tools such as, but not limited to: Smartsheet, ServiceNow
• Can adapt to changing work schedules and working hours
• Strong problem-solving, decision-making, and analytical skills

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Total Rewards, Wellness, HR, and Diversity departments
• Inclusive environment and positive impact on the community
• Internal mobility and professional growth