TechOps-DE-SNOW-Support-Senior

EY is seeking a TechOps-DE-SNOW-Support-Senior to join their team in Coimbatore, India, and other locations globally. The role focuses on ServiceNow platform administration and maintenance, focusing on Incident Management, Change and Problem Management, and providing strong vendor coordination. The role involves collaborating with support teams to validate online documentation and identify technical solutions.

Requirements

• ServiceNow Platform administration and maintenance activities
• Incident Management, Change and Problem Management
• Major Incident handling and complex troubleshooting
• Develop clear and concise technical & process documentation
• Understand new ServiceNow features and unused module functionality
• Service operations and escalated support
• Manage the setup, administration and configuration of Field System Support applications and tools
• Investigate technical solutions and coordinate with support teams
• Excellent communication skills (English)

Benefits

• Continuous learning
• Success as defined by you
• Transformative leadership
• Diverse and inclusive culture