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VivSoft Technologies
VivSoft Technologies
Help Desk Manager at VivSoft Technologies in Battle Creek, MI. Oversee DLA operations, manage 19,000+ registrations/month. Requires ServiceNow skills, 5+ years experience, and IAT-level clearance.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 26, 2025
VivSoft is seeking a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) in Battle Creek, MI. The role involves responding to vendor and government entity registration inquiries, developing project plans, and managing a team of 19,000+ registrations per month. This position requires a strong understanding of both ServiceNow and IAT-level security clearances.
Requirements
- 5 years of relevant experience in customer service or help desk operations
- Bachelor's degree
- IT-II security clearance or NACLC
- DoD Approved 8570 Baseline Certification (IAT Level I or higher)
Requirements Summary
5+ years customer service/help desk experience, Bachelor’s degree and IAT-level security clearance. DoD approved IT-II certification preferred
