Workplace Site Lead

The Workplace Services Site Lead is responsible for overseeing day-to-day Facilities Management, employee programs and events responsibilities in Costa Rica. The role requires an on-site presence and involves managing vendors, engaging with stakeholders, and utilizing the ServiceNow platform.

Requirements

• Minimum of 3 years of experience in FM & Operations, hard/soft services, customer service or related disciplines.
• Industry certifications such as FMP, BOMA, IWFM or other relevant designations.
• Strong interpersonal skills, including the ability to establish positive relationships with all levels of the organization, and with business partners (internal and external).
• Proven track record and strength in white-glove customer service, hospitality, and experience/engagement activities
• Strong sense of prioritization and managing competing priorities and deliverables to multiple stakeholders
• Work effectively with minimal supervision as an individual and as part of a team.
• Proficiency in spreadsheet, presentation, database, financial CAFM/CMMS and other related software tools and applications
• Ongoing commitment to provide relevant subject matter expertise on current industry best practices and a growth mindset for learning & development.

Benefits

• Flexible schedule
• Competitive salary
• Excellent benefits package